Employment

Clinical Ophthalmic Technician

Department: Tech Dept

Reports to: Ophthalmic Supervisor

Location: On Site - 764 Second St, Manchester NH, 03102

Travel Required: Potential coverage in satellite location, Londonderry, NH

Job Summary: This individual is responsible for clinical support in the office. This includes rooming patients, conducting pre-visit testing and providing support to the provider.

Education & Experience:

• High school diploma or equivalent.
• Experience in a health care setting required.
• Experience in ophthalmology preferred.
• Experience in Applanation Tonometry, Refractometry, Lensometry, Ocular and Medical history documentation and a variety of Ophthalmic diagnostic testing preferred.

Essential Skills & Abilities

• Exceptional customer service skills.
• Strong attention to detail.
• Ability to work with frequent interruptions and respond appropriately to unexpected situations.
• Ability to interact and communicate with providers and staff
• Participate as a team member with individuals inside and outside the department.
• Ability to stand for long periods of time.
• Ability to lift and carry up to 25 LBS.

Responsibilities

• Escort patients from waiting room to exam rooms
• Conducts necessary testing to include:
  - Pachymetry
  - Retinal/Optic nerve OCT imaging
  - Fundus Photos
  - Automated Periphery
  - Color and Stereo Testing, others as directed
• Administers eye drops for tonometry, dilation and prepares patient for laser procedures
• Documents in electronic medical records
• Obtains appropriate consent forms
• Conducts patient phone calls to review medical concerns
• Schedules patient appointments
• Processes medication refills as directed by the provider

Dispensing Optician

Department: Optical

Reports to: Optical Manager

Location: 764 Second St, Manchester NH, 03102, 25 Buttrick Rd, Londonderry, NH 03053

Travel Required: satellite office

Job Summary: This individual is responsible for selling eyeglasses in accordance with prescription, selling contact lenses in satellite office, making recommendations for proper fit frame, lens material, and design.

Education & Experience:

• High School diploma or equivalent required. Certification by American Board of Opticianry preferred.
• 1-2 years of retail optician experience preferred.
• Understanding of the anatomy of the eye as well as normal, abnormal vision and perception.
• Computer and accurate data entry skills.

Essential Skills & Abilities

• Exceptional customer service skills.
• Working knowledge of proper sales techniques.
• Ability to analyze and prioritize workload requirements.
• Ability to work with frequent interruptions and respond appropriately to unexpected situations.
• Ability to interact with physicians and staff and participate as a team member with individuals inside and outside the department.

Responsibilities

• Provides patient education regarding lens materials, products and designs.
• Performs prescription analysis such as interpreting and transposing.
• Provides recommendations to patients regarding proper eyeglass frame selection.
• Designs complete eyewear products by incorporating frame design elements, lens materials and optics with patient’s prescription and lifestyle requirements.
• Performs eyeglass frame adjustments and repairs. Includes proper alignment of frame, comfortable fit, functional vision and instructions on proper wear and care of eyeglasses.
• Performs accurate measurements of lens power, pupillary distance, multifocal segment height, lens base curve, vertex distance, and prism power.
• Orders custom lens products from wholesale optical laboratories, monitors process, post charges and bill insurance when needed.
• Orders contact lenses for patients.
• Verifies lens prescriptions of ordered lenses and check for accuracy.
• Assists in the return of authorized merchandise to manufacturers.
• Designs, arrange and maintain product displays throughout the day.
• Monitors product inventory levels.
• Maintains inventory of office supplies and other materials necessary to properly run the department.