Employment

Clinical Ophthalmic Technician

Department: Tech Dept

Reports to: Ophthalmic Supervisor

Location: On Site - 764 Second St, Manchester NH, 03102

Travel Required: Potential coverage in satellite location, Londonderry, NH

Job Summary: This individual is responsible for clinical support in the office. This includes rooming patients, conducting pre-visit testing and providing support to the provider.

Education & Experience:

• High school diploma or equivalent.
• Experience in a health care setting required.
• Experience in ophthalmology preferred.
• Experience in Applanation Tonometry, Refractometry, Lensometry, Ocular and Medical history documentation and a variety of Ophthalmic diagnostic testing preferred.

Essential Skills & Abilities

• Exceptional customer service skills.
• Strong attention to detail.
• Ability to work with frequent interruptions and respond appropriately to unexpected situations.
• Ability to interact and communicate with providers and staff
• Participate as a team member with individuals inside and outside the department.
• Ability to stand for long periods of time.
• Ability to lift and carry up to 25 LBS.

Responsibilities

• Escort patients from waiting room to exam rooms
• Conducts necessary testing to include:
  - Pachymetry
  - Retinal/Optic nerve OCT imaging
  - Fundus Photos
  - Automated Periphery
  - Color and Stereo Testing, others as directed
• Administers eye drops for tonometry, dilation and prepares patient for laser procedures
• Documents in electronic medical records
• Obtains appropriate consent forms
• Conducts patient phone calls to review medical concerns
• Schedules patient appointments
• Processes medication refills as directed by the provider

Retina Ophthalmologist Job Description

Key Responsibilities:

• Patient Care & Diagnosis
• Conduct comprehensive eye exams and diagnostic imaging (OCT, fluorescein angiography, ultrasound, etc.).
• Diagnose and manage retinal diseases, including age-related macular degeneration (AMD), diabetic retinopathy, retinal tears, and detachments.
• Develop individualized treatment plans based on patient needs and latest clinical guidelines.
• Treatment & Surgical Procedures
• Perform in-office procedures such as intravitreal injections (anti-VEGF, steroids).
• Conduct laser treatments for retinal conditions (e.g., photocoagulation, panretinal laser therapy).
• Collaboration & Patient Education
• Work closely with optometrists, general ophthalmologists, and other specialists to ensure comprehensive patient care.
• Educate patients and families about retinal diseases, treatment options, and preventive care.
• Stay up to date with the latest advancements in retina care through continuing education and research.
• Administrative & Compliance
• Maintain accurate medical records and documentation following regulatory standards.
• Participate in clinical trials and research, if applicable.
• Adhere to HIPAA and healthcare compliance policies.

Qualifications

• Education: Medical degree (MD or DO) from an accredited medical school.
• Residency: Completed ophthalmology residency program.
• Fellowship: Completed a 1–2 year fellowship in vitreoretinal surgery.
• Licensing & Certification: Board-certified or board-eligible in ophthalmology; NH medical license required.
• Skills:
• Expertise in medical and surgical retina care.
• Strong diagnostic and surgical skills.
• Excellent communication and patient interaction abilities.
• Ability to work in a team-oriented environment.

Work Environment

• Outpatient clinical setting.
• May require evening or weekend hours for emergency retinal cases.
• Participate in office on call responsibility.

Patient Service Representative – Call Center Scheduling Department

Department: Call Center

Reports to: Call Center Supervisor

Location: 764 Second St, Manchester NH, 03102

Travel Required: None – On site

Job Summary: This individual is responsible for answering telephones, scheduling various appointments, and documenting phone conversations.

Education & Experience

• High school diploma or equivalent.
• Experience in health care setting performing similar work activities including, but not limited to clerical, billing or insurance processing is preferred.
• Demonstrates skills in motivating and training professional staff.

Essential Skills & Abilities

• Exceptional customer service skills.
• Ability to work with frequent interruptions and respond appropriately to unexpected situations.
• Ability to interact with physicians and staff and participate as a team member with individuals inside and outside the department.

Patient Service Representative Responsibilities

• Handles all incoming calls. Including screening calls for the appropriate person and forwarding messages.
• Monitors voicemails and returns patient calls.
• Monitors generic office email account.
• Schedules patient appointments:
• Screens calls for emergency appointments following triage protocol. Schedules as appropriate.
• Schedules routine eye visits and instructing patients to obtain referrals.
• Discuss balances or co payment responsibility at the time of scheduling.
• Confirm patient demographic and all insurance information.
• Accurately schedule various procedures (YAG/IPL, PRP, SLT) retinal consults, oculoplastic consults, visual field testing, contact lens updates and contact lens insertion teaching.
• Support schedule management for providers time out of office.
• Assist in insurance eligibility, processing patient letters, reminder calls as needed and cross train to cover front desk needs.